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Return Policy

Thank you for shopping at SDZ Supply. We're here to ensure that your experience is perfect. 

In some rare instances, you may need some help with a return. The following information will help you process your return: 

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call us to obtain an RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item. 

Unopened Merchandise 
You may return any "unopened" products and accessories within 10 days of delivery for a refund, shipping charges will not be credited. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. 

Opened Merchandise 
"Opened" products and accessories can be returned within 10 days of delivery, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in salable condition with original materials and packaging. 
Special Order Items 
There are no returns or refunds allowed for products which have been custom ordered or produced.

Cancelled Orders 
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs. 

Damaged Products 
You must inspect the goods before you give your signature to the carrier. If you sign without inspecting the shipment, you will be responsible for filing a freight claim and arranging for return of the damaged goods. Concealed damage claims must be reported immediately. 

Suspect Damage 
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle. 

Obvious Damage 
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you. 

Defective Products 
We encourage you to test your product within 5 days of receipt so we can quickly remedy any mechanical problems.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service. 
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