8:00am - 5:00pm Eastern
We ship mainly within the United States via UPS Ground or FedEx Ground. We can ship Collect on your UPS or FedEx Account, please note your account number in the checkout when ordering online, or on your purchase order. Note that there are restrictions on some products able to ship internationally. In some instances we will ship to more countries, please contact us to see if we ship to your location.
PLEASE NOTE: If you choose UPS Ground Collect on our website checkout page, please remember to include your UPS Account Number in the Comments section of the page. Any order to ship UPS Ground Collect and we do not have your Account Number, the order will not ship.
You may return any new, unopened item(s) within 30 days of purchase for a full refund(minus any shipping charges). There is a 15% Restock Fee on all unopened items(minus any shipping charges) being returned after 30 days. If an item has been opened within 30 days of purchase, and we find no issue with the product, there will be a 20% restock fee(minus any shipping charges) to cover repackaging of the item. If the item has been opened after 30 days of purchase, and we find no issue with the product, there will be a 25% restock fee(minus any shipping charges) to cover repackaging of the item. If the item has been opened after 30 days of purchase, and we find the item is defective, there will be no restock fee, and the customer will have the option to a replacement, or a full refund including any GROUND shipping charge incurred by the customer to ship the item back to us. Returns after 45 days of purchase will not be accepted nor refunded. Please contact us for a Return Material Authorization Number(RMA#) BEFORE returning any item to us. We will do a complete inspection of any product returned before we issue a refund.
You should expect to receive your refund within 3 - 5 Business Days after we inspect your return. We will give an update on the status of the return once we have completed our inspection of the item(s).
If you need to return an item, please Contact Us with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order in order to receive an RMA#.
Any item shipped to us without an RMA# issued by SDZ Supply will NOT be honored.
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